Terms of Use
Effective date: April 27, 2022
PayMongo Payments Inc.
Welcome to PayMongo Payments! Please read these Terms of Use (Terms) prior to completing the registration for a virtual account with PayMongo. The following Terms shall govern the terms under which you may access and use your virtual account on the PayMongo website and the services associated with it (together, “PayMongo Services.”) By registering to PayMongo or using your PayMongo virtual account, you accept and agree to be legally bound by these Terms.
Please also read our Privacy Policy and Acceptable Use Policy before you use any portion of the PayMongo Service. The Privacy Policy describes how your personal data is collected and processed when you use the PayMongo Service. The Acceptable Use Policy defines the set of rules that you should comply with when using your virtual account. If you do not understand or do not wish to be bound by the Terms and/or Privacy Policy, you should not access or use any portion of the PayMongo Service.
The Terms shall be effective, valid and binding from the time you agreed to it and will exist up to the time that it is terminated by you or us, save for those provisions that will remain effective after termination as stated in the Terms, laws or regulations.
PayMongo reserves the right to modify these Terms at any time without any advance notice. Any changes to these Terms will be effective immediately upon posting on this page, with an updated effective date. By accessing or using the PayMongo Service after any changes have been made, you signify your agreement on a prospective basis to the modified TOU and all the changes. Be sure to turn to this page periodically to ensure familiarity with most current version of the Terms.
Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language version will control if there is any conflict.
Under these Terms, the terms “PayMongo”, “we”, “us”, and “our” refer to PayMongo Payments, Inc. together with its employees, directors, affiliates, successor and assigns. PayMongo Payments is duly registered with and licensed by the Bangko Sentral ng Pilipinas (BSP).
1.1 If you are a business owner, you represent that you are at least eighteen (18) years of age or above.
1.2 If you are signing on behalf of a business entity, you also represent that you are duly authorized to do business and your employees, officers, representative and other agents accessing or using the PayMongo Service are duly authorized to access and use the PayMongo Service and to legally bind you to these Terms and all transactions conducted under your PayMongo account.
2.1 When you accept these Terms, you are setting up your PayMongo Virtual Account that is associated with your PayMongo Merchant Account. You will be asked to provide information such as your complete name, present and/or permanent address, date of birth, nationality, source of funds, photo of yourself and signature in accordance with the Know-Your-Customer (“KYC”) requirements of the BSP. We may verify your registration information through a third-party verification vendor, as we may deem necessary. In some cases, we may ask you to provide additional details or information that can aid in verifying your identity.
2.2 You agree to provide all necessary information and render all reasonable assistance and cooperation that we may require in order to complete the verification. The information you provide will be used to determine if you are eligible to begin and/or continue to use your PayMongo Virtual Account. We reserve the right to close, suspend or limit your access to your PayMongo Virtual Account in the event that we are unable to obtain or verify our information. All collection and use of your personal data by us is subject to the Privacy Policy of PayMongo.
2.3 You are responsible for providing accurate registration information and for keeping your registration information up to date, or notifying us in the event of changes. In addition, as certain PayMongo Services may become available or be offered only on selective basis or promotional basis, supplementary information may be required from your end in order to enable the relevant PayMongo Services or open a PayMongo Virtual Account.
Definitions appearing in these Terms shall have the meanings ascribed to them below.
PAYMONGO E-MONEY shall refer to a form of electronic money which allows customers who registered to PayMongo Service to easily and conveniently send and receive their payouts as well as transfer to other bank accounts or e-wallets.
“PayMongo Service” shall refer to the PayMongo Services available on the PayMongo website, where the PayMongo merchant can avail of the PayMongo Service or make use of the PayMongo Virtual Account.
“PayMongo Virtual Account” shall refer to the e-money instrument that stores Philippine Peso (Php) value which resides in the PayMongo system. It is an account that is linked to the user’s PayMongo Merchant account. Functionalities include, but are not limited to, receiving merchant payouts, transfer of funds, and balance inquiry.
“PayMongo Virtual Account Holder” shall refer to a business owner or registered business entity who registers for a PayMongo Virtual Account in order to receive his or her payouts from using PayMongo’s payment facilitation services.
“Know Your Customer” or “KYC” shall refer to the process of establishing the identity of a business owner or registered business entity applying for the opening of a PayMongo Virtual Account, as required by the BSP, also known as Customer Verification.
The PayMongo Virtual Account is a reloadable e-money instrument. It is not a deposit account, and not covered by the Philippine Deposit Insurance Corporation (PDIC). It does not earn interest. However, it is subject to the rules and regulations of the BSP, the Anti Money Laundering Act (AMLA), as amended and the Data Privacy Act of 2012 and its Implementing Rules and Regulations. The value loaded in your PayMongo Virtual Account may be used to transfer money to other bank or e-wallet accounts.
Transaction and Virtual Account balance limits may be assigned or changed by PayMongo at its option pursuant to applicable laws, subject to fifteen (15) days prior notice to the PayMongo Customers.
The PayMongo Virtual Account Holder Customer agrees to pay other fees and charges related to his/ her transfers out of the PayMongo Virtual Account, as may be applicable. The said transfers shall be inclusive of all applicable Philippine taxes and shall be debited from the PayMongo Virtual Account or paid up front.
Charging of dormancy maintenance fees shall apply to PayMongo Virtual Accounts that have not been used for any monetary transaction for at least six (6) months from the last date of transaction.
The transaction history of the PayMongo Virtual Account Holder is accessible to the holder by logging into his or her PayMongo Merchant Dashboard, via the PayMongo website. The PayMongo Virtual Account Holder may also download and print the said transaction history from the same Dashboard.
The entries in the PayMongo Virtual Account transaction history are presumed true and correct unless the PayMongo Virtual Account Holder notifies PayMongo Payments, Inc. in writing of any disputes thereon within fifteen (15) days from the date of transaction. If no dispute is reported within the said period, all transactions and the entries in the Account/ Transaction History on the Dashboard are considered conclusively true and correct.
Disputed transactions shall only be credited back to PayMongo Virtual Account Holder’s balance once the claim/ dispute has been properly processed, investigated, and proven to be in favor of the PayMongo Virtual Account Holder.
PayMongo makes no warranty, express or implied, regarding the PayMongo Service.
The PayMongo Service is offered on an “AS IS”, “AS AVAILABLE” basis without warranties of any kind, other than warranties that are incapable of exclusion, waiver or limitation under the laws applicable to this Agreement. Without limiting the generality of the foregoing, PayMongo makes no warranty: (1) as to the content, quality or accuracy of data or information provided by PayMongo hereunder or received or transmitted using the PayMongo Services; (2) that the PayMongo Services will be uninterrupted or error-free; or (4) that any particular result or information will be obtained.
PayMongo shall not be liable for any loss, cost, compensation, damage or liability to you or third party arising from, directly or indirectly, or as a result of any or all of the following:
1. Refusal of any bank, financial institution, and the like to allow or accept transfers out of the PayMongo Virtual Account;
2. PAYMONGO E-MONEY is honored by any bank, financial institution, or other e money provider; however, the transfer transaction is not authorized, for any reason whatsoever;
3. Any delay, interruption or termination of the PayMongo Virtual Account transaction whether caused by administrative error, technical, mechanical, electrical or electronic fault or difficulty or any other reason or circumstance beyond PayMongo’s control (including but not limited to acts of God, strike, labor disputes, fire, disturbance, action of government, atmospheric conditions, lightning, interference or damage by third parties or any change in legislation);
4. Unauthorized use of the PayMongo Virtual Account (including but not limited to account takeover by third persons, or unauthorized transfers by a person given access to the PayMongo dashboard by the business owner or registered business entity) or any loss, costs, damages or payable to any third party by the PayMongo Virtual Account Holder;
5. Any misrepresentation or fraud by or misconduct of any third party.
In the event of any action that a PayMongo Virtual Account Holder may file against PayMongo Payments, Inc., the PayMongo Virtual Account Holder agrees that PayMongo’s liability shall not exceed the amount of the total Merchant Discount Rates paid by the PayMongo Merchant Account Holder to PayMongo during the last twelve (12) months from the occurrence of the event that caused the damage.
PayMongo shall have the right to automatically suspend or block a PayMongo Virtual Account in the event that it has reason to believe that the same is being used for fraudulent or suspicious transactions or by an unauthorized person. PayMongo shall not have the obligation to inform the PayMongo Virtual Account Holder prior to suspending or blocking PayMongo Virtual Account pursuant to this Section. The PayMongo Virtual Account Holder acknowledges the authority of PayMongo to suspend or block the Virtual Account and accordingly, the PayMongo Virtual Account Holder shall hold PayMongo free and harmless against any and all consequences of such suspension or blocking, or any loss or damage which the PayMongo Virtual Account Holder may suffer as a result thereof.
Without giving any reason or notice, and without prejudice to the other provision hereof, PayMongo has the absolute discretion (a) to refuse to approve any Virtual Account transaction even if there is sufficient available balance; (b) to suspend, terminate or cancel the PayMongo Virtual Account Holder’s right to use the Virtual Account; (c) to increase or decrease the balance limit; (d) to introduce, amend, vary, restrict, terminate or withdraw the benefits, services, facilities and privileges with respect to or in connection with the PayMongo Virtual Account, whether specifically relating to a PayMongo Virtual Account Holder or generally to all PayMongo Virtual Account Holders.
12.1 Data Collection
PayMongo shall keep all PayMongo Virtual Account Holder files in strictest confidence. By providing his/her information for the purpose of opening a Virtual Account, PayMongo Virtual Account Holder expressly consents to the processing of his/her supplied customer data, as may be applicable. Data belonging to the Virtual Account Holder are either Personal Information or Non-Personal Information:
a. Personal Information is any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual. It also includes, but is not limited to, data that would help us verify:
- PayMongo Virtual Account Holder’s identity such as such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, source of income, employment, and other data points whenever applicable;
- the location of PayMongo Virtual Account Holder’s device whether desktop, laptop, or mobile devices whenever the PayMongo Virtual Account Holder accesses the PayMongo website; and
- he navigation experience when accessing the PayMongo website to see activities done in the channels, the pages visited, and the sequence thereof.
12.2 Use of Virtual Account Holder Data
Without limiting the generality of the foregoing, the PayMongo Virtual Account Holder consents and authorizes PayMongo to store, process, disclose, exchange, and release the said information to its associates, affiliates, subsidiaries, officers, employees, agents, lawyers and other consultants, pre-paid/debit/credit bureaus or any such persons as PayMongo deems necessary, or as required by law, rule or regulation, including but not limited to:
- providing the PayMongo Virtual Account Holder with customer support;
- enhancing your customer experience and improve, develop and determine tailored products to meet the PayMongo Virtual Account Holder’s preferences and needs;
- communicating relevant products and/or advisories to the PayMongo Virtual Account Holder;
- showing you relevant ads on and off our services and measure the effectiveness and reach of ads and service;
- Abide by any safety, security, public service or legal requirements and processes; and
- processing information for statistical, analytical, and research purposes.
You hereby consent to and authorize PayMongo, its subsidiaries and affiliates such as, but not limited to, PayMongo Philippines Inc., PayMongo Inc., and/or its third party partners contracted by PayMongo for the purpose of conducting its operations, including but not limited to fraud and risk management, sales and marketing activities, communications relating to their products and/or services, product and system development and innovation, customer experience management and improvement, and market research, to collect and process any and all information related thereto from whatever relevant source.
You hereby consent to and authorize the disclosure of and release by PayMongo Payments, Inc., PayMongo Philippines, Inc., PayMongo Inc. and its subsidiaries and affiliates, and PayMongo’s third party partners, of any and all information required by PayMongo Payments, Inc., PayMongo Philippines, Inc., PayMongo Inc.and/or its third party partners such as, but not limited to, the following [i] Data usage records; [ii] Customer relationship management records; [iii] Credit information; [iv] KYC data; [v] Registration data; and [vi] Transaction data.
The foregoing consents and authorizations shall continue for the duration of, and shall survive the termination of, this Agreement, or any other transactions, dealings, arrangements and accounts which you may have with, or avail from, PayMongo.
Venue of all suits shall either be at Taguig City or at any location at the exclusive option of PayMongo.
Failure, omission, or delay on the part of PayMongo to exercise its rights or remedies under these Terms and Conditions shall not operate as a waiver.
Should any term or condition in this Agreement be rendered void, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining terms and conditions shall not be affected or impaired thereby.
PayMongo is committed to maintaining the highest standards of financial consumer protection. Your requests, feedback and customer needs are our priority. If you have any concerns about a procedure or have encountered a problem with our service, send us a message through any of our customer success channels for assistance. All information disclosed shall be treated with utmost confidentiality and will be resolved in the most efficient and effective manner.
You can reach us through the following channels:
Unit 3310 High Street South Corporate Plaza Tower 2, 26th Street and 11th Avenue, Bonifacio Global City, Taguig, Philippines 1634 Tel. No. (02) 7971 9153
Email: support@paymongo.com
Facebook Page: https://www.facebook.com/paymongo
II. Acceptable Use Policy
The PayMongo Virtual Account Holder agrees to refrain from doing the following:
1.1. Gain or attempt to gain unauthorized access to any part or feature of the Services or to any other system or network connected to the Services. You also agree not to gather, harvest, or otherwise collect information about others using the PayMongo Services without their explicit informed consent; nor restrict, prevent or prohibit any other party from using the PayMongo Services, including but not limited to such actions which may tend to discourage others from using the PayMongo Services, such as stalking, flaming or the lashing out at other parties, spamming or the sending of unsolicited information, advertisement or content, flooding or the sending of repetitive message, trolling or the use of insulting or deliberately divisive information, material or content, other forms of annoyances, and the like;
1.2. Circumvent, disable, or otherwise interfere with security-related features of the PayMongo Services, including those that prevent or restrict use or copying of any content, material or information available on or through the PayMongo Services, as well as those that enforce limitations on the use of the PayMongo Services;
1.3. Probe, scan or test the vulnerability of the PayMongo Services or any network connected to it, and not to breach the security or authentication measures on the same. You agree not to reverse look-up, trace or seek to trace any information on any user of or visitor to the PayMongo website, or any other customer of PayMongo including any account maintained with the PayMongo Services not owned by you, to its source, or exploit the PayMongo Services or any information made available or offered by or through the PayMongo Services, in any way where the purpose is to reveal any information, including but not limited to personal identification, other than your own information;
1.4. Agree not to copy or download any material or content from or through the PayMongo Services unless such copying or downloading is explicitly allowed by a visible manifestation thereof such as a “download” button or a similar link ostensibly displayed. You further agree not to engage or attempt to engage in the use, copying, transmission, broadcast, display, distribution or sale of any of the contents, material or information available on or through the PayMongo Services, including user comments and the like, other than as expressly permitted herein, or as explicitly indicated in the PayMongo Services, including use thereof for commercial purposes;
1.5. Take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the PayMongo Services or its systems or networks, or any systems or networks connected to the PayMongo Services;
1.6. Use any device or routine to interfere or attempt to interfere with the proper working of the PayMongo Services or any transaction being conducted using the PayMongo Services, or with any other person’s use of the PayMongo Services. You agree that you will not engage in any activity that interferes with or disrupts the PayMongo Services or the servers and networks which are connected to the PayMongo Services;
1.7. Use the PayMongo Services for any purpose that is illegal, unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes on the rights of PayMongo or others. You further agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any content, material or information, either in whole or in part, available on or through the Services, unless you have been specifically permitted to do so by PayMongo or by the owner of that content, material or information in a separate agreement.
2. Third Party Content & Services
2.1. The PayMongo Service contains content provided by third party services and resources. You acknowledge and agree that we are not responsible or liable for: the availability or accuracy, appropriateness, completeness or non-infringement of such Third- Party Services; or the content, products, or services available on or through such Third-Party Services. Unless specified by us, the availability of such Third-Party services does not imply any endorsement by us of such Third-Party services or the content, products, or services available therefrom.
2.2. You may not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the application and the services or in any Third-Party Services.
2.3. PayMongo makes no representation or warranties whatsoever about any service, content and / or any other resources provided by the Third Party.
3. Reserved Rights
PayMongo reserves, at our sole discretion but without obligation, the right to:
3.1. Deny access to and / or discontinue the PayMongo Services or any component thereof to anyone at any time, temporarily or permanently, without giving any reason and/or prior notice to you. You hereby irrevocably agree, affirm and warrant to hold PayMongo free from any liability, both under equity and the law, arising or that may arise out of any such denial of access to or the discontinuance of the PayMongo Services;
3.2. Collect, screen, review, flag, filter, modify, block, refuse or remove any and/or all information provided by any user, explicitly or implicitly to and through the PayMongo Services, including but not limited to hardware information, IP address, browser-type related information, cookies and the like. You hereby irrevocably agree, affirm and warrant to hold PayMongo free from any liability, both under equity and the law, arising or that may arise out of any such collection, screening, review, flagging, filtering, modification, blocking, refusal or removal of any and/or all information provided by any user to and through the PayMongo Services;
3.3. Enhance, improve, develop and introduce new features and functionalities to the PayMongo Services at any time and without prior notice. You hereby understand, agree, and affirm that any such enhancement, improvement, development, new feature and/or new functionality to the PayMongo Services shall form part of the PayMongo Services as defined herein and thus shall likewise be covered by these Terms and its subsequent revisions or amendments, as applicable;
3.4. Verify, check, cross-refer, validate, and ascertain the veracity and truthfulness of all information supplied by you by acquiring, accessing, retrieving, or otherwise acquiring similar or additional information supplied by you to other third-party service providers, including, but not limited to telecommunications providers, etc. You hereby expressly, unequivocally, and voluntarily allow PayMongo to request for and secure such information, and expressly, unequivocally, and voluntarily instruct such third-party providers to: (a) receive and process PayMongo’s request; (b) favorably act at all times on any such request by producing the information requested; and (c) when requested by PayMongo, provide the latter with certified digital or printed copies of the said information;
3.5. Send you or cause to send you service updates and/or messages, including SMS, notifications, email and/or any data message transmission, informing you of enhancements, improvements, developments, features, functionalities, products, promotions, offers, advertisement and/or any other information relative to the PayMongo Service. PayMongo makes no warranty of any kind, express or implied, for such service updates and/or messages, but you hereby agree to receive such service updates and/or messages and hold PayMongo free from any liability and/or claims for indemnification or damages that may arise therefrom;
3.6. Set limitations to and charge fees and applicable taxes for the use of the PayMongo Services, at any time and without prior notice. You further understand and agree that PayMongo reserves the right, at its sole discretion and under no obligation, to change the applicable fees, taxes and charges levied for the use of the Services, at any time and with prior written notice to you thirty (30) days prior to effective date of change in fees / charges /penalties;
3.7. To limit the provision, availability, quantity and quality of any feature, product or service to any person or to anyone within the same geographic area, demographic profile, or any other market, commercial, and/or trading segments. You likewise understand and agree that PayMongo reserves the right, at its sole discretion but without obligation, to administer and operate any and/or all of the PayMongo Services from any or various locations outside the Republic of the Philippines. You hereby understand, agree, and undertake sole responsibility for your continued access to or use of the PayMongo Services, as well as the results or consequences of such access and use, including the responsibility for compliance with applicable local laws and the sole liability for non-compliance or breach thereof.